Shipping and Return Policy

SHIPPING POLICY

Sol de Janeiro ships within the Continental United States for now. For international shipping, please send us an email at ola@soldejaneiro.com.
Please allow 24-48 hours for order processing.
While we do not require a signature to receive the shipment, we highly recommend that you be present to accept delivery given the high value of your order. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely. Our products need to be stored in a cool dry place, and we don’t recommend leaving them outside on your doorstep.

INSURANCE

Sol de Janeiro insures each purchase during the time it is in transit until it is delivered to you. Our goal is to make sure that you receive your product in perfect condition. Once again, while we do not require a signature, we highly recommend someone be present to accept and receive the package.

RETURNS POLICY

If you are not satisfied with your product, please send us an email at ola@soldejaneiro.com for a full refund.  Customer may return their purchase within 30 days of delivery for a full refund.* Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant, PayPal or Amazon error. All refunds go to the original purchaser.

*Items bought during the holiday period will have an extended return period; the holiday period starts on November 1st and ends December 31st. Items purchased during this period are eligible for a full refund if received by January 31st.

You will receive email confirmation when the refund is processed.