FAQs - Sol de Janeiro

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FAQs

General Questions

Sol de Janeiro literally means: Sun of January, capturing the moment when the sun reaches new heights and summer is at its peak. Rio is the city that inspires us with its radiant sun, endless beaches and all the beautiful bodies that inspire our Brazilian Beauty Secrets. Brazilian Beauty is more about an attitude that's about natural, confident beauty , and playing up your best assets. We want to bring this beauty attitude and body-positive joy to everyone.

We are the definitive authority in Brazilian Sexy! In Brazil, we believe you’re as beautiful as you feel.

We think beauty isn’t a universal standard to reach, but an attitude to take. It’s about the confidence that comes from playing up our best assets.

It’s our love of smooth, glowing skin that's irresistible to touch - and flaunt. Our brand of beauty is more of a head-to-toe sensuality that comes through in a warm smile, a saunter, a samba. Brazilian Beautiful is joyful, spontaneous, and full of life. We've captured the spirit and beauty secrets of Brazil in a full-on sensorial collection of the most luxurious skin-loving and body-worshipping  products. 

Our products are made in the US with the finest ingredients, including those that are indigenous to the Amazon Rainforest in Brazil.

We are proud to ensure the highest levels of safety, efficacy and aesthetics when you buy Sol de Janeiro products.  We use a blend of natural Amazonian raw ingredients for the highest efficacy, and superior texture. Our fragrances are also created together with master perfumer for the  finest blends, and to achieve the best possible fragrance experience.  We're  very selective in our use of  synthetics bolsters and use them only to maximize the benefits and freshness of our products.  All of our products are formulated without phthalates, parabens, propylene glycol, synthetic colors, PEGs and petrolatum.

We use ingredients that are loved and embraced in Brazil, and are known for their power to treat and enhance skin's natural beauty. Our signature Brazilian Beauty Blend includes three key ingredients --Cupuaçu Butter: The Amazon’s answer to Shea Butter, Cupuaçu Butter is chock full of fatty-acids, Phytosterols, and Polyphenols to lock in moisture and restore skin’s elasticity.

Coconut Oil: A multi-tasking miracle ingredient that loved by Brazilians for centuries. Deeply nourishing and healing, Coconut Oil melts into skin to soften, condition and moisturize.

Açaí Oil: Our antioxidant-rich super fruit that helps keep skin healthy, vibrant and young.

Want to know more? Visit our Ingredients page. 

Born in Brazil and brimming with body worshipping powers, these star ingredients are embraced and coveted for their amazing benefits.  

They're also at the heart of our body-loving products.

Want to know more? Visit our Ingredients page. 

We would never dream of it! We literally love every body and are proudly cruelty-free. We have an adorable little office mascot named Sete and we would never test on her, or any of her friends! Check her out on our instagram). We only test our products on ourselves. Additionally, none of our raw materials are tested on animals, nor do any of our labs or suppliers, and we do not sell our products in any market where animal testing is required by law. 

No, we do not test our raw ingredients on animals.

All of our products are vegan, with the exception of our Brazilian Kiss Cupuaçu Lip Butter as it contains beeswax. We are also proudly cruelty-free!

All our products are gluten-free. However, thay are made within the same manufacturer facility where other products that are not gluten-free are also made. Trace amounts of gluten contamination are possible. If you have any allergen concerns, we always advise that you do a small patch test before applying all over your body, and consult with your physician with any further concerns. 

There are so many delicious Brazilian dishes to choose from! Our favorites would have to be an Açai bowl or some Pão de Queijo (small Brazilian baked cheese rolls).

The Bum Bum, (or as you probably call it; the bottom, the butt, or la derrière) it’s pronounced as Boom Boom in Brazil and it’s a nationwide obsession. That’s why we have the smallest bikinis in the world, and the best fitting jeans. In Brazil, it’s all about the Bum Bum.

Sustainability

Brazil is our inspiration. The Amazon is our heart.

We proudly partner with suppliers who are committed to protecting the Amazon – and our planet.

Our products are thoughtfully created with sustainable ingredients that never impact the beauty and integrity of the Amazon Rainforest.

From our recyclable packaging to our high-performance formulas, we pride ourselves in offering the very best for our SOL Family, while honoring our Brazilian heritage, always.

Our mission is passionate and personal – it’s all about beauty, for good.

As a brand that celebrates Brazil and its profound beauty, we can promise that our partners and suppliers only use sustainable practices. That means that our products in no way harm or negatively impact the Amazon Rainforest.

We strive to maintain and preserve the richness, biodiversity and integrity of the Amazon Rainforest. Always.

The Amazon is at the heart of all of our products and we know that its gifts are essential to literally everyone on the planet. 

Our key ingredients are Brazilian and these include cupuaçu butter, and acaí and coconut oils.

This ingredient trio makes up our Signature Brazilian Beauty Blend which you’ll find in most of our products.

Each ingredient offers powerful skin benefits and together they bring amazing results and the very best of Brazilian Beauty.

Guaraná, our star ingredient in our iconic Brazilian Bum Bum Cream is another beloved Brazilian ingredient containing 5x the caffeine as is found in coffee and is known for its smoothing and tightening properties.

While many of our ingredients are indigenous to Brazil, these are not the only ingredients we use and love.

Just like Brazil is known for its diversity, our ingredients are also diverse to offer the very best of everything.

We source ingredients from around the world to consistently bring you the highest quality ingredients and benefits.

Want to know more? Visit our Ingredients page. 

Yes. Not only do we care deeply about the Amazon, we care deeply about the environment and are proud that every piece of our packaging is recyclable.

We believe in community and the power of positive relationships and we are proud to partner with organizations that are recognized for their important work to preserve the Amazon Rainforest.

The devastating fires affecting the Amazon Rainforest are a profound concern to us as a brand, and as a family.

We also know that these events will impact the entire planet and we want to help.

For the month of September, Sol de Janeiro will donate 100% of the profits from our Amazon is Our Heart Set to the Rainforest Action Network, which gives directly to the frontline communities fighting to stop the destruction of the Amazon Rainforest.

Brazilian Bum Bum Cream

Bum Bum (pronounced boom-boom) is a cute Brazilian slang that refers to a person’s bottom.  All Brazilians love a beautiful Bum Bum.  We love to show ours off and have others admire it.  That’s why our bikinis are so small and our jeans are fabulous!

Our Brazilian Bum Bum cream is a total body cream -- it's not just for your bum bum! We developed a formula using only the best body-loving ingredients: stimulating guaraná to help visibly tighten the appearance of the skin, cupuaçu butter to moisturize, coconut oil to nourish, açaí to fight free radicals, and a drop of shimmer to visibly achieve a smooth effect.  The final result feels so luxurious, smells so good, and melts into the skin deliciously - it's perfect as an all-over body cream.

Please keep in mind that our Brazilian Bum Bum Cream was formulated as a general body moisturizer, meaning we did not test its usefulness for pregnant bellies. Your skin when pregnant (especially your tummy area) can be more sensitive during pregnancy and we think it’s a good idea to patch test prior to use!

However, we've heard some clients really enjoyed using it throughout their pregnancy. If you have any further questions or concerns we recommend asking your doctor.

Please keep in mind that our Brazilian Bum Bum Cream was formulated as a general body moisturizer, meaning we did not test its usefulness for lactating breasts. Your skin when pregnant and breastfeeding, especially your tummy and breast areas can be more sensitive. We think its a good idea to patch test prior to use! Additionally, while our Brazilian Bum Bum Cream does aid in the appearance of tightened and smoothed skin it does not aid in the prevention or removal of stretch marks.

However, we've heard some clients really enjoyed using it throughout their pregnancy and following through breastfeeding. If you have any further questions or concerns we recommend asking your doctor!

Wow - you must really enjoy our Brazilian Bum Bum Cream! We love that! Please keep in mind that this product was specifically created as a body moisturiser, so that means we didn't test it for use on the face. Facial skin tends to be more sensitive to active ingredients, so products that don’t irritate your skin normally could cause irritation when applied to your face.  We think it’s a good idea to patch test prior to using, and if you have any further concerns, we recommend asking your physician.

Our Cheirosa '62 fragrance is truly addictive with notes of Salted Caramel and Pistachio.  it's really the scent of summer. It makes you feel like you're on vacation all year long and it definitely gets attention. People get tons of compliments when they wear Brazilian Bum Bum.

Our Brazilian Bum Bum Cream contains all-powerful, caffeine-rich Guaraná extract to help visibly tighten the appearance of skin. With fives times the caffeine of coffee, Guarana is a potent energy booster. Our cream also gives you a subtle shimmering effect, thanks to our naturally silver Mica. This beautifully reflects light on the skin for an instant effect of smooth, healthy skin.  

Coco Cabana Cream

Our new Coco Cabana Cream is better than ever because we’ve tweaked the fragrance to bring notes of young green coconuts right on top. That means we now have a more delicious coconut experience – and our scent is more irresistible than ever. We also adjusted our formula to address some comments about stickiness. Our Coco Cabana Cream is now smoother than ever and absorbs beautifully.

The tingling sensation was reported by some users so we looked into this immediately. We found that the tingling sensation could be due to the fragrance so we worked with our fragrance house to rebalance our fragrance notes. We also took extra precautions by removing the most commonly known allergens from our fragrance.

It is! Our Coco Cabana Cream is made with plush body-loving oils that melt right into your skin, yet it feels light and luscious. It’s creamy, pampering, and moisture-plush so it smooths right on your skin – and absorbs easily, too. It feels amazing.

We didn’t change our formula – or our amazing moisture benefits – but we did rebalance some of our ingredients to create a smoother experience when you apply Coco Cabana Cream. You’ll love how it feels on your skin and how well it absorbs now.

We found that any tingly or burning sensation could be due to the fragrance so we immediately rebalanced our fragrance notes to address that. We also removed the most common allergens from our formula and decided to go above and beyond industry standards by testing our formula on twice as many users as before. We really took your concerns seriously and feel good about our updated formula. Most importantly, we want YOU to feel good about Coco Cabana. We hope you try – and love our new Coco Cabana Cream.

We wanted to heighten the deliciousness of our coconut scent but we did that by just tweaking the fragrance a little and recalibrating our fragrance notes. We did not make our fragrance stronger.

We tweaked our scent for an even more delicious coconut fragrance – but we just recalibrated our notes. We did not add more coconut fragrance or oil.

 

Our original fragrance was blended with a particular note that had a buttery quality that for some, could even smell a little like popcorn. We’ve removed that note and have added notes of tropical orchid and creamy sandalwood for heightened sophistication.

Our Coconut fragrance is complex, sophisticated and unexpected in the best way. Our top note of coconut cream is derived from young green coconuts – like the ones we love to drink in Brazil. Here are all our notes –

 

Top: Coconut Cream

Mid: Warm Vanilla, Tropical Orchid

Dry: Creamy Sandalwood, Toasted Praline 

Acai Body Power Cream

Wow! You must really enjoy our Açaí Body Power Cream! We love that! Please keep in mind that this product was specifically created as a body moisturiser, which means we didn't test it for use on the face. Facial skin tends to be more sensitive to active ingredients, so products that don’t irritate your skin normally could cause irritation when applied to your face.  We think it’s a good idea to patch test prior to using, and if you have any further concerns, we recommend asking your physician.

Fragrances

We collaborate with a master perfumer to create our vision for the ultimate fragrance experiences -- all with the joy and sensuality of Brazil. Our fragrances are made with a perfectly balanced blend of natural and synthetic ingredients for the richest sensorial experience. Our gourmand fragrances are deeply delicious -- we don't believe in holding back.

The below list of products is formulated without any tree nuts. Trace amounts of tree nut contamination is possible. If you have any allergen concerns, we always advise that you conduct a small patch test before applying all over your body, and consult your physician with any further concerns.

• Brazilian 4 Play Moisturizing Shower Cream-Gel
• Brazilian Bod Buff
• Brazilian Crush Body Fragrance Mist
• Brazilian Golden Body Veil
• Brazilian Kiss Cupuaçu Lip Butter
• Bum Bum Bath Bomba
• Coco Cabana Body Fragrance Mist
• Coco Cabana Cream
• Copacabana Bronze Glow Oil
• Ipanema Sunset Glow Oil

Samba 2-Step Foot Fetish Care

In Brazil, people really love their feet and love to show them off. We've taken their Brazilian Beauty Secrets for amazing foot pampering and we've created an easy, fast and super luxurious way to care for your feet:

Step 1 - Removing dry, rough skin is the first step. We developed the Foot Smoothing Board to be used on dry feet so that you don’t need to spend extra time soaking your feet. Simple, quick and mess-free, the Foot Smoothing Board preps feet for 

Step 2 - Massage our Samba Foot Fetish Foot Cream into your feet to keep them soft and moisturized.

Our flash-absorbing, no-slip formula is what makes our foot cream so amazing. There's no waiting so you can slip right into your stilettos or sneakers-  and there's no need to wear socks overnight to absorb benefits. Samba Foot Fetish deeply moisturizes and smooths so you have the best of both worlds - soft, smooth feet, without the wait.  

In Brazil, everyone has a foot fetish – men and women.  Having beautiful feet is an important beauty secret and part of everyone’s routine.  Whether you’re wearing running sneakers, stilettos, flip flops or snuggling up in bed, feet must feel soft and smooth.

Samba Foot Fetish is scented with our cult favorite and addictive Cheirosa '62 fragrance fragrance (Brazilian Bum Bum). With notes of Salted Caramel and Pistachio, this really is the scent of summer. Not only are your feet vacation-ready with this cream but you really feel like you're on vacation. 

Bum Bum Sol Oil SPF 30

We use high quality chemical sunscreen ingredients that are lightweight and super effective in absorbing harmful UV rays. These ingredients also enhance the blendability of our product, which ensures maximum coverage and protection. Bum Bum Sol Oil SPF 30 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients. We also infuse our oil with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil for Brazilian skin goodness.

Bum Bum Sol Oil SPF 30 contains naturally rich and luxurious butters and oils for luminous, beautiful skin, but they are not certified organic.

Yes. Bum Bum Sol Oil SPF 30 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients.

Yes, you can layer with your other favorite products but keep in mind that our Brazilian Bum Bum-scented Sol Oil SPF 30 offers a soft glow and an amazing fragrance, so we think you won't even want to layer anything else! This really is sun love meets body love. 

You can layer with your GlowMotions Glow Oils but do keep in mind that their transfer resistant quality may be compromised slightly. Also, because our Bum Bum Sol Oil SPF 30 gives you a beautiful skin-glowy effect, you may not even need your glow oil. Our Bum Bum Sol Oil SPF 30 gives you luminous skin that's gorgeous, day or night that’s so perfect for skin-flaunting. This is sun-smart and sun-sexy.

Bum Bum Sol Oil SPF 30 is made with our Brazilian Body Expertise and with the highest quality oils that are gorgeous for your body, but we don’t recommend using it on your face – especially if your skin is prone to acne.

Enjoying sun and water goes hand in hand and it’s certainly a part of life in Brazil. We made sure to create a Broad Spectrum SPF 30 product that protects you from both UVA and UVB rays, and is water resistant for up to 80 minutes. Always remember to apply Bum Bum Sol Oil 15 minutes before sun exposure, and be sure to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin. Another fun fact – because oil and water don’t mix, an oil actually stays on skin beautifully and is perfect for all sun and water activities.

 

We recommend you spray Bum Bum Sol Oil SPF 30 into the palm of your hand and then apply directly to skin for the best coverage. Our pump is not designed for a wide spray, as you lose so much product in the air that way. Our way (the Brazilian way) provides the best coverage. Plus, we love the pleasure of touching and massaging our skin. This is also very Brazilian.

 

Like any SPF product sold in the US, our Bum Bum Sol Oil SPF 30 underwent the required FDA testing measures and a thorough regulatory review in Europe to be sure that it provides thorough protection. In Brazil, we want our skin to look and feel beautiful while we’re taking care of it -- especially when it comes to our sun products. Our Bum Bum Sol Oil SPF 30 provides the luxurious benefits of a hydrating oil formula enriched with nourishing Cupuaçu Butter, antioxidant-rich Açaí Oil, and conditioning Coconut Oil that your skin will absolutely soak up. Our Sol Oil is also made with the most efficacious sunscreen agents. On top of all these benefits, get ready to smell addictively delicious with our cult fave, Cheirosa ’62 Pistachio and Caramel fragrance (Brazilian Bum Bum Cream). We think it’s everything!

You should use it every day. Whether you’re basking on Rio’s beautiful beaches, or just dreaming about your next vacation, your skin is exposed to potentially damaging sun rays every day, both indoors and outdoors, no matter the season, or your skin tone. Everybody needs the anti-skin cancerous benefits of daily sunscreen protection, and anti-aging benefits, too. Plus, the shimmering golden mica in Bum Bum Sol Oil SPF 30 gives skin an irresistible glow that looks sun-kissed and beautiful, day or night.

 

 

First, make sure to shake well to mingle shimmer. Apply liberally 15 minutes before sun exposure and reapply after 40 minutes of swimming or sweating, immediately after towel drying, at least every 2 hours.  Our Brazilian Babe tips also include applying Bum Bum Sol Oil SPF 30 naked (to make sure you don’t miss a spot!). Then put on your bikini – and smile. We really want you to feel amazing in your skin. Bum Bum Sol Oil SPF 30 is also a beautiful day-to-night luminizer, so remember – it’s not just for sun basking.

Your skin is vulnerable to both UVA rays, which are the deeply penetrating rays that cause skin aging, and UVB rays, which are known to cause sunburn. The Sun Protection Factor (or SPF), is a measurement system that’s universal across all sunscreens from all brands sold in the US, and it’s calculated to tell you which percentage of UVB rays are blocked by the formula. SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays.

SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays, and it’s the highest degree of sun protection possible.

Sol Stick SPF 50

We use high quality chemical sunscreen ingredients that are lightweight and super effective in absorbing harmful UV rays. These ingredients enhance the blendability of our product, which ensures thorough coverage and maximum protection, while leaving skin silky-soft. Our formula is also coral reef-safe, and we use non-hormone disrupting chemical sunscreen active ingredients. For Brazilian skin goodness, My Sol Stick SPF 50 is enriched with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil.

My Sol Stick SPF 50 contains naturally rich and luxurious butters and oils that are perfect for protecting sensitive areas that need extra protection, but they are not certified organic.

Yes. My Sol Stick SPF 50 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients.

Yes, you can layer with your other favorite products but for the most complete sun protection, we definitely do recommend layering My Sol Stick SPF 50 with our Bum Bum Sol Oil SPF 30. Our Sol Oil gives you all-over, full-body sun protection, while our Sol Stick provides concentrated and targeted protection for sensitive spots like, face, hands, and tattoos. We recommend using both on clean, dry skin first. My Sol Stick SPF 50 can be worn on bare skin, or under makeup and should be massaged into skin after gliding on.

You can layer with your GlowMotions Glow Oils but do keep in mind that their transfer resistant quality may be compromised slightly. For the most complete sun protection, we definitely do recommend using My Sol Stick SPF 50 together with our Bum Bum Sol Oil SPF 30. Our Sol Oil gives you all-over sun protection, while My Sol Stick SPF 50 provides concentrated and targeted protection for sensitive spots like, face, hands, and tattoos. We recommend using both on clean, dry skin and massaging My Sol Stick SPF 50 into skin after gliding on.

While we did not test our My Sol Stick SPF 50 for noncomedogenic purposes, our blend of luxurious butters perform beautifully, offering a silky-smooth, sheer and lightweight texture that glides on skin. It’s amazing on bare skin, and under your makeup.

Enjoying sun and water goes hand in hand and it’s certainly a part of life in Brazil. We made sure to create a Broad Spectrum Bum Bum Soil Oil SPF 30 for full body coverage and My Sol Stick SPF 50 for extra protection for areas like, face, ears, hands, tattoos. Both products protect you from both UVA and UVB rays and are water resistant for up to 80 minutes. Always remember to apply our sun protection products 15 minutes before sun exposure, and be sure to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin.

Like any SPF product sold in the US, My Sol Stick SPF 50 underwent the required FDA testing measures and a thorough regulatory review in Europe to be sure that it provides thorough protection. In Brazil, we want our skin to look and feel beautiful while we’re taking care of it -- especially when it comes to our sun products. My Sol Stick SPF 50 promises the luxurious benefits of a soft, smooth gliding formula that’s easy and beautiful to apply. Each stroke is enriched with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil for real skin goodness. My Sol Stick SPF 50 is also portable, making it easy for on-the-go, on-the-spot sun protection. Scented with our delicious Doce de Leite fragrance, we think it’s everything!

You should use it every day – and because My Sol Stick SPF 50 is portable, this is a super easy way to protect your skin – and touch up your SPF - wherever you go.  Whether you’re basking on Rio’s beautiful beaches or just dreaming about your next vacation, your skin is exposed to potentially damaging sun rays every day, both indoors and outdoors, no matter the season or your skin tone- every body can benefit from the anti-aging and anti-skin cancerous benefits of daily sunscreen protection.

Glide on bare skin, or you can use under makeup. The stick is perfect for concentrating on areas that need extra protection – like edges of your swimwear, lips, nose, hands, ears, and tattoos. Be sure to liberally apply My Sol Stick SPF 50 fifteen minutes before sun exposure. Remember to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin.

Your skin is vulnerable to both UVA rays, which are the deeply penetrating rays that cause skin aging, and UVB rays, which are known to cause sunburn. The Sun Protection Factor (or SPF), is a measurement system that’s universal across all sunscreens from all brands sold in the US, and it’s calculated to tell you which percentage of UVB rays are blocked by the formula. SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays.  Using both our Bum Bum Sol Oil SPF 30 and My Sol Stick SPF 50, will give you the best Broad Spectrum sunscreen protection possible against both UVA and UVB rays.

SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays, and it’s the highest degree of sun protection possible. Using both our Bum Bum Sol Oil SPF 30 and My Sol Stick SPF 50, will give you the best Broad Spectrum sunscreen protection possible against both UVA and UVB rays.

Shipping

Yes, we are available in Sephora Canada stores and at www.sephora.ca

Of course we do. Please allow an extra 7-10 business days for orders to Hawaii and Alaska, and 2-4 weeks for orders to Puerto Rico.

Thank you for wanting to purchase Sol de Janeiro from overseas!

We love that our Brazilian beauty secrets are going global!

While our website doesn’t ship internationally yet we know you need to get your hands on these amazing Brazilian beauty secrets so we’ve partnered with some amazing e-tailers:

B-glowing

Cult Beauty

Niche Beauty

Selfridges

They ship worldwide so shipping to your home will be no problem!

You can review their international shipping options here:

B-glowing: http://www.b-glowing.com/international-shipping/

Cult Beauty: https://www.cultbeauty.co.uk/returns-shipping#shipping

Niche Beauty: https://www.niche-beauty.com/en/help/shipping-costs.html

Selfridges: http://www.selfridges.com/US/en/content/dispatch-and-delivery#international-delivery

Orders

Some coupon codes have a minimum purchase requirement. This amount must be met as the subtotal of the order, before any taxes/shipping fees.

Please also note that coupon codes cannot be applied to products in our Exclusives and Holiday collections and that these items do not count toward any minimum purchase. They cannot be combined with Sol points. 

Coupon codes are single use per customer, one per order, and cannot be combined with any other code, promotional offer, or used on items already available at a discount.

Terms and conditions of our coupon codes are subject to change at any time. Other restrictions may apply.

Unfortunately we're unable to edit orders once they've been placed, and we only have a short window of time to cancel them for a new order can be made.

If you'd like to cancel your order, please email us ASAP at ola@soldejaneiro.com. (The sooner, the better). We can't guarantee that we'll be able to cancel your order as it may have already shipped, in which case, we'll work with you to submit your return once it arrives.

Your order confirmation email contains a link, "View your order", which will take you to a personalized webpage for your order. This page will show you all information about your order, as well as provide the progress and tracking information once it ships!

No, only 1 discount code can be used with each individual order. This includes the usage of SOL points via our Loyalty Program. 

Rewards

SOL Passport is Sol de Janeiro’s free rewards program that lets you earn points on all your product purchases, social media follows and shares, and your birthday! You can then redeem these points for rewards, discounts, and Sol de Janeiro merchandise. To sign up for the SOL Passport, please go to https://soldejaneiro.com/pages/rewards

Yes. Your SOL Passport Points will expire after 12 months of inactivity.

Go to https://soldejaneiro.com/pages/rewards and click on “Sign Up”. Then enter your email address, create a password, and check your email for a message from us to confirm your account. Once done, log in as usual and you’re on your way to the best of Brazil! 

There are many ways to earn points! The first is by simply signing up and joining our SOL Passport Program. After that, points can be earned by purchasing products as well as sharing and following us on social media. And bonus, SOL gives birthday points too!

At this time you can only redeem points when purchasing from soldejaneiro.com.

Yes! If you have more than one SOL Passport account, please email your account credentials to ola@soldejaneiro.com and note which account you’d like to keep. We’ll take care of it from there! Please note that only points from purchases and referrals can be transferred. If you have any questions just include them in your request. 

Please note Sol de Janeiro reserves the right to cancel any accounts or orders that we feel may be fraudulent or if they indicate an abuse of the Sol Passport program through the creation of duplicate accounts by the same user.

To view your current points balance, simply select the “SOL Passport" hyperlink at the top of our homepage, scroll to “Login” and enter the email and password associated with your account. Your points balance will populate on this page after logging in and can also be viewed on the right-hand of the checkout page.

When a product is returned the points are not refunded or added back into your account.

Open your shopping cart via the shopping basket icon on the upper right-hand side of the page to view your points balance and all redemption options offered. Click the corresponding module to add that reward to your cart, then select "Checkout" when you're ready to complete your purchase. You can add as many rewards as your point balance permits.

Please reset your password by selecting the "Forgot Password" link on the SOL Passport sign in page. We'll send an email to the address on file that will prompt you to reset your password, then sign in as usual! If you're still having issues, please contact us at ola@soldejaneiro.com.

You must like / share / follow us via the modal on the Sol de Janeiro page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't look right after this time, please contact our Customer Service Team at ola@soldejaneiro.com and they can help! 

At this time SOL Points cannot be redeemed for subscriptions.

Currently, free shipping is not given on subscriptions for any tier of the Loyalty Program.

After you make a purchase from our website, you will be sent an email offering you the opportunity to write a review for one of the products you purchased. This will arrive roughly 10-12 days after your order has shipped. Submit your review through the email and 50 points will be added to your account.

Please note that while we appreciate your enthusiasm for our products, only one review per email will be rewarded points at this time. Additionally, we are unable to give SOL points for reviews not completed through review emails or for multiple reviews of the same product.

We are so excited to celebrate your birthday with you! After entering your birth date into our system you will receive your points on the morning of your birthday. The points usually show between 9 am and 12 pm on the date you entered - so please do not worry if there is a slight delay in receiving your points.

Recharge Subscription

You can cancel your subscription at any time by contacting ola@soldejaneiro.com.