Skincare Questions & Beauty FAQ - Sol de Janeiro

FAQs

General

Sol de Janeiro literally means: Sun of January, capturing the moment when the sun reaches new heights and summer is at its peak. Rio is the city that inspires us with its radiant sun, and endless beautiful beaches that inspire our Brazilian Beauty Secrets. Brazilian Beauty is an attitude surrounding natural, confident beauty, and playing up your best assets. We want to bring this beauty attitude and body-positive joy to everyone.

Our products are made in the US with the finest globally sourced ingredients, including those that are indigenous to the Amazon Rainforest in Brazil.

We would never dream of it! We are proudly cruelty-free and only test our products on ourselves. None of our raw materials are tested on animals, nor do any of our labs or suppliers test on animals.

Please reset your password by selecting the “Forgot your Password?” link on the Customer Login page. We'll send an email to the address on file that will prompt you to reset your password, then sign in as usual! If you're still having issues, please contact us at ola@soldejaneiro.com.


We’re unable to modify orders once they've been submitted as orders are transmitted to our warehouse immediately.

If you'd like to cancel your order, please email us ASAP at ola@soldejaneiro.com. We can't guarantee that we'll be able to cancel your order as it may have already shipped, but we'll work with you to submit your return once it arrives.

You can cancel your subscription at any time by logging into your SOL account or by contacting our team at ola@soldejaneiro.com.

Your order confirmation email contains a link, "View your order", which will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ships.

We accept full and partial returns within 60 days of purchase for a refund if you are not completely satisfied with our products. We will accept returns containing at least 50% of the product and in their original product packaging only. Please note that all customers are responsible for all shipping and handling fees incurred for products sent back to Sol de Janeiro. Please contact our Customer Experience team at ola@soldejaneiro.com and our team will assist you and provide you with our return address.

Once the return is received and inspected, the refund is processed securely back to the original method of payment and may take up to 7-10 business days to complete, depending on your bank.

Please note that we can only accept returns for products purchased through our website (https://soldejaneiro.com). Products purchased through an authorized retailer must be returned to the original place of purchase, per the retailer’s return policy.

Please be sure your order’s subtotal meets any minimum purchase requirements. Coupon codes cannot be applied to perfumes, bundles and sets or subscription items. These items will not count toward any minimum purchases. Coupon codes are limited to one per customer, one per order, and cannot be combined with any other codes, or promotional offers, including SOL points.

Terms and conditions are subject to change at any time. Other restrictions may apply. Abuse of coupon codes in any way, can result in loss of access to purchasing on soldejaneiro.com.

Shipping

We currently ship everywhere within the US, including Alaska, Hawaii and Puerto Rico. We also ship directly to Canada. Please allow an extra 7-10 business days for orders to Hawaii and Alaska, and 2-4 weeks for orders to Puerto Rico.

While we don’t currently ship anywhere else (coming soon!), we know you need to get your hands on these amazing Brazilian beauty secrets so we’ve partnered with some amazing e-tailers who ship worldwide so shipping to your home will be no problem!

Email our team at ola@soldejaneiro.com for more information and use our Store Locator to find a physical location near you.

Orders are processed and shipped within 1-3 business days. We do not ship on weekends or federal holidays. If you place your order on Saturday or Sunday, processing starts the following Monday. Please allow 1 day of  processing for Express and Overnight orders.

USA: We charge a $6.95 flat rate for standard shipping + taxes and free standard shipping on orders of $35 or more within the US.

Canada: We offer free standard shipping on orders of $75 or more. We also offer free standard shipping on orders of $50 or more with code FreeShipJoyCA

We currently offer next day shipping and 2 day shipping. Please allow 1 day for processing before your order ships.

Products

Our products were specifically created for the body, so we didn't test for use on the face. Facial skin tends to be more sensitive, so products that don’t irritate your skin normally could cause irritation when applied to your face. We recommend patch testing before use, and if you have any further concerns, please reach out to your physician.

Our Sol Stick provides concentrated and targeted protection for sensitive areas and is designed to use on your face.

Our Brazilian Bum Bum Cream was formulated as a general body moisturizer, meaning we did not test its usefulness for pregnant bellies or lactating breasts. Your skin when pregnant (especially your tummy area and breasts) can be more sensitive during pregnancy and we think it’s a good idea to patch-test prior to use!

Additionally, while our Brazilian Bum Bum Cream does aid in the appearance of tightened and smoothed skin it does not aid in the prevention or removal of stretch marks.

We've heard many clients thoroughly enjoyed using it throughout their pregnancy continuing through breastfeeding. However, if you have any further questions or concerns we recommend checking in with your physician.

Our Brazilian Bum Bum Cream contains all-powerful, caffeine-rich Guaraná extract to help visibly tighten the appearance of skin.

With five times the caffeine of coffee, Guarana is a potent energy booster. Our cream also gives you a subtle shimmering effect, thanks to our naturally silver Mica. This beautifully reflects light on the skin for an instant effect of smooth, healthy skin.

Brazilian Nude is our first fragrance-free body cream. We created this luxuriously rich cream to bring extra comfort and soothing moisture to everybody and we certainly had sensitive skin needs in mind. Brazilian Nude is infused with skin-calming Brazilian Passionflower and soothing colloidal oatmeal for total comfort that sinks right in.

It’s formulated without fragrance or shimmer. We conducted comprehensive safety testing to ensure that it’s gentle on sensitive skin. It’s dermatologist-tested, and it’s also free of known allergens. However, it was not tested specifically for facial use.

We always recommend patch-testing if you have sensitive skin and reach out to your physician with any specific questions or concerns. Please note that Brazilian Nude is fragrance-free, so any smell can be attributed to our blend of soothing and pampering ingredients like Brazilian Passionflower and colloidal oatmeal.

We use high-quality chemical sunscreen ingredients that are lightweight and super effective in absorbing harmful UV rays. These ingredients also enhance the blend-ability of our product, which ensures maximum coverage and protection while leaving skin silky-soft.

Bum Bum SOL Oil SPF 30 and My SOL Stick SPF 50 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients. We also infuse them with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil for Brazilian skin goodness.

Yes, you can layer with your other SOL products, but SPF should always be the top layer. For best results, we recommend using My Sol Stick SPF 50 and Bum Bum Sol Oil SPF 30 together.

Our SOL Oil gives you all-over, full-body sun protection, while our SOL Stick provides concentrated and targeted protection for sensitive spots like face, hands, and tattoos.

We recommend using both on clean, dry skin first. My Sol Stick SPF 50 can be worn on bare skin, or under makeup and should be massaged into the skin after gliding on.

Brazilian Joia™ is formulated for most hair types and textures, but works best for Straight, Wavy, and Curly hair and Fine, Medium, and Thick textures. If you have dry or extremely oily hair, this may not be for you.

Yes. Our addictive Cheirosa ’62 fragrance with notes of salted caramel and pistachio will surely make you want to use our shampoo and conditioner every day, especially since they are sulfate-free and gentle enough for frequent use, but the inner environmentalists in us recommend every other day if you can.

Brazilian Joia™ is also made with deeply nourishing Brazilian ingredients like brazil nut selenium, buriti fruit oil, coconut oil and cupuaçu butter. These healthy-hair ingredients are known for their healthy fats, strengthening power and shine-boosting benefits.

Our patented SOL Seal Technology™ is infused with plant-based keratin micro-capsules that ionically bond to hair to fuse split ends. These micro-capsules go anywhere there’s damage, wrapping strands with a hug + treat action that instantly repairs and restores hair to peak strength, making it resilient against breakage.

While Brazilian Joia™ does not contain any ingredients that would make dandruff or flakiness worse, our shampoo and conditioner were not formulated with these specific hair needs in mind. We recommend that you consult your doctor with specific hair concerns.

We love this formula because it has just the right amount of coconut oil to leave skin soft and nourished post-shower. Like all coconut oils, our virgin, pure pressed coconut oil solidifies at room temperature and liquefies with warmer temperatures, so depending on climate conditions or bathroom temperatures, your scrub could be softer or firmer. This does not affect performance or product quality.

If you live in a colder climate and/or are experiencing a firmer texture, we recommend warming up our scrub between your hands before using to release the oils for perfect spreadability.

Our formula was not tested specifically for sensitive skin, so we always recommend doing a patch test or consult with a physician before use.

Ingredients

All of our products are formulated without sulfates, phthalates, parabens, propylene glycol, petrolatum, mineral oil and microplastics. We are proud to ensure the highest levels of safety, efficacy, and aesthetics. We use a blend of natural Amazonian raw ingredients. We're very selective in our use of synthetic materials and use them only to maximize the benefits and freshness of our products, so they are not certified organic.

All of our products are gluten-free. However, they are made in the same facility that manufactures non-gluten-free products. Trace amounts of gluten contamination are possible. If you have any allergen concerns, we always advise that you do a small patch test before applying all over your body, and consult with your physician with any further concerns.

All of our products are vegan, except our Brazilian Kiss Cupuaçu Lip Butters as they contain beeswax.

o. While many of our ingredients are indigenous to Brazil, these are not the only ingredients we use and love. Just like Brazil is known for its diversity, our ingredients are also diverse to offer the very best of everything. We source ingredients from around the world to consistently bring you the highest quality products and benefits.

Our key ingredients are Brazilian and these include cupuaçu butter, açaí oil, and coconut oil. This ingredient trio makes up our signature Brazilian Beauty Blend which you’ll find in most of our products. Each ingredient offers powerful skin benefits and together they bring amazing results and the very best of Brazilian Beauty.

Guaraná, our star ingredient in our iconic Brazilian Bum Bum Cream is another beloved Brazilian ingredient containing 5x the caffeine found in coffee and is known for its smoothing and tightening properties.

Want to know more? Visit our sustainability page.

No, we do not test our raw ingredients on animals.

The below list of products is formulated without any tree nuts: 

 

• Brazilian 4 Play Moisturizing Shower Cream-Gel
• Brazilian Bod Buff
• Brazilian Crush Body Fragrance Mist
• Brazilian Golden Body Veil
• Brazilian Kiss Cupuaçu Lip Butter
• Bum Bum Bath Bomba
• Coco Cabana Body Fragrance Mist
• Coco Cabana Cream
• Copacabana Bronze Glow Oil
• Ipanema Sunset Glow Oil

Trace amounts of tree nut contamination is possible. If you have any allergen concerns, we always advise that you conduct a small patch test before applying all over your body, and consult your physician with any further concerns.

Yes, both our shampoo and conditioner are sulfate-free so they’re safe and gentle for color-treated hair.

We chose to formulate our conditioner with high-quality, water-soluble silicones because they smooth hair, reduce frizz, and bring lightweight shine and silkiness.

Since they’re water-soluble, they rinse out after smoothing so there’s no build-up, which can compromise the health of your hair over time. We’re also very selective about the silicones we use and formulate to be EU compliant. This means we don't use D4, or D5, which could potentially be bad for the environment.

Please keep in mind that our Brazilian Bum Bum Cream was formulated as a general body moisturizer, meaning we did not test its usefulness for lactating breasts. Your skin when pregnant and breastfeeding, especially your tummy and breast areas can be more sensitive. We think it's a good idea to patch test prior to use! Additionally, while our Brazilian Bum Bum Cream does aid in the appearance of tightened and smoothed skin it does not aid in the prevention or removal of stretch marks.

However, we've heard some clients really enjoyed using it throughout their pregnancy and following through breastfeeding. If you have any further questions or concerns we recommend asking your doctor!

We love that you want to fully experience Brazilian Nude!

Please keep in mind that this product was specifically created as a body moisturizer, so that means we didn’t test it for use on the face.

Facial skin tends to be more sensitive, so we always recommend doing a patch test before using any of our body creams on your face.

We recommend checking with your physician if you have any other questions.

Yes. Both our SPFs use coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients.

No, our scrub is formulated without plastic microbeads. We care about the environment and what we put on our bodies so we don’t use plastic microbeads of any kind. We use a Brazilian body-smoothing blend of crushed cupuaçu seeds, sugar crystals, caffeine-rich guaraná, and the softest touch of shimmer.

Discounts & Rewards

Our system only allows 1 discount or promotional code per order. This includes free shipping offers and the usage of SOL points via our Loyalty Program.

SOL Passport is our free rewards program that allows you to earn points on your purchases, reviews, and more! You can redeem your points for rewards, discounts, and exclusive Sol de Janeiro merchandise. To sign up for SOL Passport or to learn more, please visit our Rewards Page. Please note at this time, you can only earn and redeem points when purchasing directly from soldejaneiro.com.

Click “Sign Up” on our Rewards Page. Enter your email address and create a password. You’ll receive a confirmation email that your account has been created and should be able to start earning points right away! 

Yes. Your SOL Passport points will expire after 12 months if they are unused, however, your tier status will remain the same as long as you continue to be an active member.

You can start redeeming your points for products once you reach 100 SOL points. You can start redeeming your points for discounts once you reach 200 points. Please note, at this time SOL points cannot be redeemed for subscriptions or combined with any other discounts or promotions.

You can redeem your points during checkout. Select the amount of points you want to redeem or the item you want to redeem, then select "Checkout" when you're ready to complete your purchase. You can add as many rewards as your point balance permits. You can also redeem points and select items directly on our Rewards Page. As a reminder, points cannot be combined with other discounts and promotions.

Yes! If you have more than one SOL Passport account, please email your account info to ola@soldejaneiro.com and note which account you’d like to keep. We’ll take care of it from there! Please note that only points from purchases and referrals can be transferred. If you have any questions just include them in your request.

Disclaimer: Sol de Janeiro reserves the right to cancel any accounts or orders that we feel may be fraudulent or if they indicate an abuse of the SOL Passport program in any way. 

To view your current points, login to your SOL account. Your points will populate on this page below your order history and can also be viewed on the right-hand side of the checkout page.

Points are not refunded or added back to your account when a product is returned. 

Be sure to like / share / follow us via the options on our Rewards Page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't look right after this time, please contact our Customer Experience Team at ola@soldejaneiro.com for more help!

Happy Birthday! After entering your birth date in your account, you will receive your points on the morning of your birthday. Points usually show between 9 am and 12 pm EST, so please do not worry if they don't show at midnight.

Please note that if you entered your birth date less than 30 days before your birthday, you will receive your birthday bonus 30 days after the entry date. You’ll receive your points on your actual birthday the following year.

Roughly 10-12 business days after your order ships, you’ll receive an email asking you to leave a review for one of the products that you purchased. Submit your review through the email and 50 points will be added to your account automatically.

Please note that while we appreciate your enthusiasm for our products, points will only be rewarded for one review email at this time. Additionally, we are unable to give SOL points for reviews not completed through review emails or for multiple reviews of the same product.