FAQs - Sol de Janeiro

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FAQs

General Questions

Sol de Janeiro literally means: Sun of January, capturing the moment when the sun reaches new heights and summer is at its peak. Rio is the city that inspires us with its radiant sun, endless beaches and all the beautiful bodies that inspire our Brazilian Beauty Secrets. Brazilian Beauty is more about an attitude that's about natural, confident beauty , and playing up your best assets. We want to bring this beauty attitude and body-positive joy to everyone.

We are the definitive authority in Brazilian Sexy! In Brazil, we believe you’re as beautiful as you feel. We think beauty isn’t a universal standard to reach, but an attitude to take. It’s about the confidence that comes from playing up our best assets. It’s our love of smooth, glowing skin that's irresistible to touch - and flaunt. Our brand of beauty is more of a head-to-toe sensuality that comes through in a warm smile, a saunter, a samba. Brazilian Beautiful is joyful, spontaneous, and full of life. We've captured the spirit and beauty secrets of Brazil in a full-on sensorial collection of the most luxurious skin-loving and body-worshipping  products. 

Our products are made in the US with the finest ingredients, including those that are indigenous to the Amazon Rainforest in Brazil.

We are proud to ensure the highest levels of safety, efficacy and aesthetics when you buy Sol de Janeiro products.  We use a blend of natural Amazonian raw ingredients for the highest efficacy, and superior texture. Our fragrances are also created together with master perfumer for the  finest blends, and to achieve the best possible fragrance experience.  We're  very selective in our use of  synthetics bolsters and use them only to maximize the benefits and freshness of our products.  All of our products are formulated without phthalates, parabens, propylene glycol, synthetic colors, PEGs and petrolatum.

We use ingredients that are loved and embraced in Brazil, and are known for their power to treat and enhance skin's natural beauty. Our signature Brazilian Beauty Blend includes three key ingredients --Cupuaçu Butter: The Amazon’s answer to Shea Butter, Cupuaçu Butter is chock full of fatty-acids, Phytosterols, and Polyphenols to lock in moisture and restore skin’s elasticity.

Coconut Oil: A multi-tasking miracle ingredient that loved by Brazilians for centuries. Deeply nourishing and healing, Coconut Oil melts into skin to soften, condition and moisturize.

Açaí Oil: Our antioxidant-rich super fruit that helps keep skin healthy, vibrant and young.

We would never dream of it! We literally love every body and are proudly cruelty-free. We have an adorable little office mascot named Sete and we would never test on her, or any of her friends! Check her out on our instagram). We only test our products on ourselves. Additionally, none of our raw materials are tested on animals, nor do any of our labs or suppliers, and we do not sell our products in any market where animal testing is required by law. 

No, we do not test our raw ingredients on animals.

All of our products are vegan, with the exception of our Brazilian Kiss Cupuaçu Lip Butter as it contains beeswax. We are also proudly cruelty-free!

All our products are gluten-free. However, thay are made within the same manufacturer facility where other products that are not gluten-free are also made. Trace amounts of gluten contamination are possible. If you have any allergen concerns, we always advise that you do a small patch test before applying all over your body, and consult with your physician with any further concerns. 

There are so many delicious Brazilian dishes to choose from! Our favorites would have to be an Açai bowl or some Pão de Queijo (small Brazilian baked cheese rolls).

The Bum Bum, (or as you probably call it; the bottom, the butt, or la derrière) it’s pronounced as Boom Boom in Brazil and it’s a nationwide obsession. That’s why we have the smallest bikinis in the world, and the best fitting jeans. In Brazil, it’s all about the Bum Bum.

Brazilian Bum Bum Cream

Bum Bum (pronounced boom-boom) is a cute Brazilian slang that refers to a person’s bottom.  All Brazilians love a beautiful Bum Bum.  We love to show ours off and have others admire it.  That’s why our bikinis are so small and our jeans are fabulous!

Brazilian Bum is a total body cream -- it's not just for your bum bum! We developed a formula using only the best body-loving ingredients: stumulating guaraná to help visibly tighten the apperance of skin, cupuaçu butter to moisturize, coconut oil to nourish, açaí to fight free radicals, and a drop of shimmer to visibly achieve a smooth effect.  The final result feels so luxurious, smells so good, and melts into the skin delciously - it's perfect as an all-over body cream. 

Wow - you must really enjoy our Brazilian Bum Bum Cream! We love that! Please keep in mind that this product was specifically created as a body moisturiser, so that means we didn't test it for use on the face. Facial skin tends to be more sensitive to active ingredients, so products that don’t irritate your skin normally could cause irritation when applied to your face.  We think it’s a good idea to patch test prior to using, and if you have any further concerns, we recommend asking your physician.

Our Cheirosa '62 fragrance is truly addictive with notes of Salted Caramel and Pistachio.  it's really the scent of summer. It makes you feel like you're on vacation all year long and it definitely gets attention. People get tons of compliments when they wear Brazilian Bum Bum.

Our Brazilian Bum Bum Cream contains all-powerful, caffeine-rich Guaraná extract to help visibly tighten the appearance of skin. With fives times the caffeine of coffee, Guarana is a potent energy booster. Our cream also gives you a subtle shimmering effect, thanks to our naturally silver Mica. This beautifully reflects light on the skin for an instant effect of smooth, healthy skin.  

Coco Cabana Cream

Coco Cabana Body Cream is an oil-in-water gel cream while Brazilian Bum Bum Cream is more of rich buttery cream. Coco is definitely your go-to for super moisturization. It leaves your skin dewy, uscious and hydrated for up to 72 hours. It's also really soothing and great for post-sun and all year round when your skin needs extra love through changing seasons. Both offer unique scents that happen to be deliciously addictive. Coco Cabana Cream and Brazilian Bum Bum are meant to offer two distinctive experiences that you'll love - and will love to rotate, depending on what your skin needs.

Our Coco Cabana Body Cream is made with gourmand fragrance notes for a delicious fragrance experience. We don't use additives to alter this experience so a slight color change may take place over time. This is totally normal and common with gourmand fragrances.  

Our Coco Cabana scent offers a truly delicious fragrance experience. It's a real body treat with mouthwatering notes of toasted caramel, creamy caramel and buttery praline. 

Yes! Coco Cabana Cream is an all-over body cream and it's meant to touch, treat and pamper your skin with deep hydration, soothing goodness, and a scent we think you'll finds so delicious.

Because of Coco Cabana Cream's intense moisturizing benefit (it's our most moisturizing cream), the more often you use it, the deeper the benefits, and the longer lasting the hydration.
Because of the deep lusciousness of our cream, allow a few seconds for Coco Cabana goodness to sink in. You can’t rush the body love and you'll love the results!

Acai Body Power Cream

Wow! You must really enjoy our Açaí Body Power Cream! We love that! Please keep in mind that this product was specifically created as a body moisturiser, which means we didn't test it for use on the face. Facial skin tends to be more sensitive to active ingredients, so products that don’t irritate your skin normally could cause irritation when applied to your face.  We think it’s a good idea to patch test prior to using, and if you have any further concerns, we recommend asking your physician.

Fragrances

We collaborate with a master perfumer to create our vision for the ultimate fragrance experiences -- all with the joy and sensuality of Brazil. Our fragrances are made with a perfectly balanced blend of natural and synthetic ingredients for the richest sensorial experience. Our gourmand fragrances are deeply delicious -- we don't believe in holding back.

The below list of products is formulated without any tree nuts. Trace amounts of tree nut contamination is possible. If you have any allergen concerns, we always advise that you conduct a small patch test before applying all over your body, and consult your physician with any further concerns.

• Brazilian 4 Play Moisturizing Shower Cream-Gel
• Brazilian Bod Buff
• Brazilian Crush Body Fragrance Mist
• Brazilian Golden Body Veil
• Brazilian Kiss Cupuaçu Lip Butter
• Bum Bum Bath Bomba
• Coco Cabana Body Fragrance Mist
• Coco Cabana Cream
• Copacabana Bronze Glow Oil
• Ipanema Sunset Glow Oil

Samba 2-Step Foot Fetish Care

In Brazil, people really love their feet and love to show them off. We've taken their Brazilian Beauty Secrets for amazing foot pampering and we've created an easy, fast and super luxurious way to care for your feet:

Step 1 - Removing dry, rough skin is the first step. We developed the Foot Smoothing Board to be used on dry feet so that you don’t need to spend extra time soaking your feet. Simple, quick and mess-free, the Foot Smoothing Board preps feet for 

Step 2 - Massage our Samba Foot Fetish Foot Cream into your feet to keep them soft and moisturized.

Our flash-absorbing, no-slip formula is what makes our foot cream so amazing. There's no waiting so you can slip right into your stilettos or sneakers-  and there's no need to wear socks overnight to absorb benefits. Samba Foot Fetish deeply moisturizes and smooths so you have the best of both worlds - soft, smooth feet, without the wait.  

In Brazil, everyone has a foot fetish – men and women.  Having beautiful feet is an important beauty secret and part of everyone’s routine.  Whether you’re wearing running sneakers, stilettos, flip flops or snuggling up in bed, feet must feel soft and smooth.

Samba Foot Fetish is scented with our cult favorite and addictive Cheirosa '62 fragrance fragrance (Brazilian Bum Bum). With notes of Salted Caramel and Pistachio, this really is the scent of summer. Not only are your feet vacation-ready with this cream but you really feel like you're on vacation. 

Everyone’s hair type is different and grows at different rates, so the answers will vary for each one of you. It depends mostly on the area lightened. Hair on the face usually grows slower than hair on the body. Hair on the tummy and lower back grow slower than hair on the arms and legs. Typically, many customers will see regrowth after 2 weeks while others may notice after longer periods.

Some users will experience temporary redness or lightening of the skin where the product was applied. Please be assured that this is temporary and, for most people, this will go away in 10 – 20 minutes. For some, it may take as long as 24 hours, so plan accordingly. Again – since everyone’s skin is different, please do a patch test first.

Where do we begin? For starters, we make it our priority to use only the highest quality ingredients in all of our Sol de Janeiro products. Lightener, Accelerator and Rainforest Relief Instantly Soothing Hydrator are formulated with only the finest natural Amazonian care ingredients, including Cupuaçu Butter, Açaí and Coconut Oil. We’ve also developed the easiest, most foolproof formula ever, with both Acclerator and Lightener in the same luxurious cream texture (vs. messy awful powder).  Just mix equal parts of the white bottle (Lightener) and the yellow bottle (Accelerator) —and voila, you’re done. Feel free to add more product if needed while you’re applying. It’s really a no-brainer.

We’ve designed the perfect set of long-lasting tools to mix, apply and remove our lightening mixture: a proprietary mixing dish & silicone applicator. The mixing dish is roomy and high, for spill-free mixing. Products fit right in the dish for easy storage. The applicator is made with pharmaceutical grade silicone, and the edges are oh-so soft and gentle against skin. The triangle shaped applicator is designed to cover all of you. The tip for targeted applications like face, fingers and toes, the medium-sized edge for neck, hands, and arms. And the longest edge is perfect for larger areas like thighs, tummy and lower back. When you’re ready to remove the product, neatly scrape mixture off, and simply rinse away. Wash and dry tools thoroughly after each use as they’re built to last. Our Lightener & Accelerator, and Rainforest Relief are sold separately as replenishments, so there is no need to repurchase tools.

It is best to use the Golden Body Veil BEFORE using any self tanning product as the product will remove the artificial tan from your skin. Self tanners should not tint the peach fuzz on your body (if it does, it will wash out in the shower). It sounds like you’re ready to turn into a Brazilian Golden Goddess! You’ve got it girl!

Absolutely! When tans fade, skin lightens and hair darkens without the sun. The hair on your body can becomes a lot more noticeable. Winter is a great time to use the Brazilian Golden Body Veil and maintain your inner golden goddess.

Firstly, congratulations!!

Pregnant Brazilian Beauty Goddesses: We do not recommend the use of the Golden Body Veil while you are pregnant.

Breastfeeding Brazilian Beauty Goddesses: We would never want anything harmful to happen to you or your little bundle of joy so we recommend asking your doctor before using the Brazilian Golden Body Veil while breastfeeding.

Bum Bum Sol Oil SPF 30

We use high quality chemical sunscreen ingredients that are lightweight and super effective in absorbing harmful UV rays. These ingredients also enhance the blendability of our product, which ensures maximum coverage and protection. Bum Bum Sol Oil SPF 30 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients. We also infuse our oil with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil for Brazilian skin goodness.

Bum Bum Sol Oil SPF 30 contains naturally rich and luxurious butters and oils for luminous, beautiful skin, but they are not certified organic.

Yes. Bum Bum Sol Oil SPF 30 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients.

Yes, you can layer with your other favorite products but keep in mind that our Brazilian Bum Bum-scented Sol Oil SPF 30 offers a soft glow and an amazing fragrance, so we think you won't even want to layer anything else! This really is sun love meets body love. 

You can layer with your GlowMotions Glow Oils but do keep in mind that their transfer resistant quality may be compromised slightly. Also, because our Bum Bum Sol Oil SPF 30 gives you a beautiful skin-glowy effect, you may not even need your glow oil. Our Bum Bum Sol Oil SPF 30 gives you luminous skin that's gorgeous, day or night that’s so perfect for skin-flaunting. This is sun-smart and sun-sexy.

Bum Bum Sol Oil SPF 30 is made with our Brazilian Body Expertise and with the highest quality oils that are gorgeous for your body, but we don’t recommend using it on your face – especially if your skin is prone to acne.

Enjoying sun and water goes hand in hand and it’s certainly a part of life in Brazil. We made sure to create a Broad Spectrum SPF 30 product that protects you from both UVA and UVB rays, and is water resistant for up to 80 minutes. Always remember to apply Bum Bum Sol Oil 15 minutes before sun exposure, and be sure to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin. Another fun fact – because oil and water don’t mix, an oil actually stays on skin beautifully and is perfect for all sun and water activities.

 

We recommend you spray Bum Bum Sol Oil SPF 30 into the palm of your hand and then apply directly to skin for the best coverage. Our pump is not designed for a wide spray, as you lose so much product in the air that way. Our way (the Brazilian way) provides the best coverage. Plus, we love the pleasure of touching and massaging our skin. This is also very Brazilian.

 

Like any SPF product sold in the US, our Bum Bum Sol Oil SPF 30 underwent the required FDA testing measures and a thorough regulatory review in Europe to be sure that it provides thorough protection. In Brazil, we want our skin to look and feel beautiful while we’re taking care of it -- especially when it comes to our sun products. Our Bum Bum Sol Oil SPF 30 provides the luxurious benefits of a hydrating oil formula enriched with nourishing Cupuaçu Butter, antioxidant-rich Açaí Oil, and conditioning Coconut Oil that your skin will absolutely soak up. Our Sol Oil is also made with the most efficacious sunscreen agents. On top of all these benefits, get ready to smell addictively delicious with our cult fave, Cheirosa ’62 Pistachio and Caramel fragrance (Brazilian Bum Bum Cream). We think it’s everything!

You should use it every day. Whether you’re basking on Rio’s beautiful beaches, or just dreaming about your next vacation, your skin is exposed to potentially damaging sun rays every day, both indoors and outdoors, no matter the season, or your skin tone. Everybody needs the anti-skin cancerous benefits of daily sunscreen protection, and anti-aging benefits, too. Plus, the shimmering golden mica in Bum Bum Sol Oil SPF 30 gives skin an irresistible glow that looks sun-kissed and beautiful, day or night.

 

 

First, make sure to shake well to mingle shimmer. Apply liberally 15 minutes before sun exposure and reapply after 40 minutes of swimming or sweating, immediately after towel drying, at least every 2 hours.  Our Brazilian Babe tips also include applying Bum Bum Sol Oil SPF 30 naked (to make sure you don’t miss a spot!). Then put on your bikini – and smile. We really want you to feel amazing in your skin. Bum Bum Sol Oil SPF 30 is also a beautiful day-to-night luminizer, so remember – it’s not just for sun basking.

Your skin is vulnerable to both UVA rays, which are the deeply penetrating rays that cause skin aging, and UVB rays, which are known to cause sunburn. The Sun Protection Factor (or SPF), is a measurement system that’s universal across all sunscreens from all brands sold in the US, and it’s calculated to tell you which percentage of UVB rays are blocked by the formula. SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays.

SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays, and it’s the highest degree of sun protection possible.

Sol Stick SPF 50

We use high quality chemical sunscreen ingredients that are lightweight and super effective in absorbing harmful UV rays. These ingredients enhance the blendability of our product, which ensures thorough coverage and maximum protection, while leaving skin silky-soft. Our formula is also coral reef-safe, and we use non-hormone disrupting chemical sunscreen active ingredients. For Brazilian skin goodness, My Sol Stick SPF 50 is enriched with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil.

My Sol Stick SPF 50 contains naturally rich and luxurious butters and oils that are perfect for protecting sensitive areas that need extra protection, but they are not certified organic.

Yes. My Sol Stick SPF 50 uses coral reef-safe and non-hormone disrupting chemical sunscreen active ingredients.

Yes, you can layer with your other favorite products but for the most complete sun protection, we definitely do recommend layering My Sol Stick SPF 50 with our Bum Bum Sol Oil SPF 30. Our Sol Oil gives you all-over, full-body sun protection, while our Sol Stick provides concentrated and targeted protection for sensitive spots like, face, hands, and tattoos. We recommend using both on clean, dry skin first. My Sol Stick SPF 50 can be worn on bare skin, or under makeup and should be massaged into skin after gliding on.

You can layer with your GlowMotions Glow Oils but do keep in mind that their transfer resistant quality may be compromised slightly. For the most complete sun protection, we definitely do recommend using My Sol Stick SPF 50 together with our Bum Bum Sol Oil SPF 30. Our Sol Oil gives you all-over sun protection, while My Sol Stick SPF 50 provides concentrated and targeted protection for sensitive spots like, face, hands, and tattoos. We recommend using both on clean, dry skin and massaging My Sol Stick SPF 50 into skin after gliding on.

While we did not test our My Sol Stick SPF 50 for noncomedogenic purposes, our blend of luxurious butters perform beautifully, offering a silky-smooth, sheer and lightweight texture that glides on skin. It’s amazing on bare skin, and under your makeup.

Enjoying sun and water goes hand in hand and it’s certainly a part of life in Brazil. We made sure to create a Broad Spectrum Bum Bum Soil Oil SPF 30 for full body coverage and My Sol Stick SPF 50 for extra protection for areas like, face, ears, hands, tattoos. Both products protect you from both UVA and UVB rays and are water resistant for up to 80 minutes. Always remember to apply our sun protection products 15 minutes before sun exposure, and be sure to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin.

Like any SPF product sold in the US, My Sol Stick SPF 50 underwent the required FDA testing measures and a thorough regulatory review in Europe to be sure that it provides thorough protection. In Brazil, we want our skin to look and feel beautiful while we’re taking care of it -- especially when it comes to our sun products. My Sol Stick SPF 50 promises the luxurious benefits of a soft, smooth gliding formula that’s easy and beautiful to apply. Each stroke is enriched with hydrating Cupuaçu Butter, antioxidant-rich Açaí Oil, and nourishing Coconut Oil for real skin goodness. My Sol Stick SPF 50 is also portable, making it easy for on-the-go, on-the-spot sun protection. Scented with our delicious Doce de Leite fragrance, we think it’s everything!

You should use it every day – and because My Sol Stick SPF 50 is portable, this is a super easy way to protect your skin – and touch up your SPF - wherever you go.  Whether you’re basking on Rio’s beautiful beaches or just dreaming about your next vacation, your skin is exposed to potentially damaging sun rays every day, both indoors and outdoors, no matter the season or your skin tone- every body can benefit from the anti-aging and anti-skin cancerous benefits of daily sunscreen protection.

Glide on bare skin, or you can use under makeup. The stick is perfect for concentrating on areas that need extra protection – like edges of your swimwear, lips, nose, hands, ears, and tattoos. Be sure to liberally apply My Sol Stick SPF 50 fifteen minutes before sun exposure. Remember to reapply after swimming or sweating, after towel drying, and every two hours to keep protecting your beautiful skin.

Your skin is vulnerable to both UVA rays, which are the deeply penetrating rays that cause skin aging, and UVB rays, which are known to cause sunburn. The Sun Protection Factor (or SPF), is a measurement system that’s universal across all sunscreens from all brands sold in the US, and it’s calculated to tell you which percentage of UVB rays are blocked by the formula. SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays.  Using both our Bum Bum Sol Oil SPF 30 and My Sol Stick SPF 50, will give you the best Broad Spectrum sunscreen protection possible against both UVA and UVB rays.

SPF 30 blocks 97% of UVB rays, which is perfect for use all over the body. SPF 50 blocks 98% of UVB rays, and it’s the highest degree of sun protection possible. Using both our Bum Bum Sol Oil SPF 30 and My Sol Stick SPF 50, will give you the best Broad Spectrum sunscreen protection possible against both UVA and UVB rays.

Shipping

Yes, we are available in Sephora Canada stores and at www.sephora.ca

Of course we do. Please allow an extra 7-10 business days for orders to Hawaii and Alaska, and 2-4 weeks for orders to Puerto Rico.

Thank you for wanting to purchase Sol de Janeiro from overseas!

We love that our Brazilian beauty secrets are going global!

While our website doesn’t ship internationally yet we know you need to get your hands on these amazing Brazilian beauty secrets so we’ve partnered with some amazing e-tailers:

B-glowing

Cult Beauty

Niche Beauty

Selfridges

They ship worldwide so shipping to your home will be no problem!

You can review their international shipping options here:

B-glowing: http://www.b-glowing.com/international-shipping/

Cult Beauty: https://www.cultbeauty.co.uk/returns-shipping#shipping

Niche Beauty: https://www.niche-beauty.com/en/help/shipping-costs.html

Selfridges: http://www.selfridges.com/US/en/content/dispatch-and-delivery#international-delivery

Orders

Some coupon codes have a minimum purchase requirement. This amount must be met as the subtotal of the order, before any taxes/shipping fees.

Please also note that coupon codes cannot be applied to products in our Exclusives and Holiday collections and that these items do not count toward any minimum purchase. Please be sure to check for any additional requirements provided with your code!

Coupon codes are single use per customer, one per order, and cannot be combined with any other code, promotional offer, or used on items already available at a discount.

Terms and conditions of our coupon codes are subject to change at any time. Other restrictions may apply.

Unfortunately we're unable to edit orders once they've been placed, and we only have a short window of time to cancel them for a new order can be made.

If you'd like to cancel your order, please email us ASAP at ola@soldejaneiro.com. (The sooner, the better). We can't guarantee that we'll be able to cancel your order as it may have already shipped, in which case, we'll work with you to submit your return once it arrives.

Your order confirmation email contains a link, "View your order", which will take you to a personalized webpage for your order. This page will show you all information about your order, as well as provide the progress and tracking information once it ships!

No, only 1 discount code can be used with each individual order. This includes the usage of SOL points via our Loyalty Program. 

Rewards

SOL Passport is Sol de Janeiro’s free rewards program that lets you earn points on all your product purchases, social media follows and shares, and your birthday! You can then redeem these points for rewards, discounts, and Sol de Janeiro merchandise. To sign up for the SOL Passport, please go to https://soldejaneiro.com/pages/rewards

No. Your SOL Passport Points never expire.

Go to https://soldejaneiro.com/pages/rewards and click on “Sign Up”. Then enter your email address, create a password, and check your email for a message from us to confirm your account. Once done, log in as usual and you’re on your way to the best of Brazil! 

There are many ways to earn points! The first is by simply signing up and joining our SOL Passport Program. After that, points can be earned by purchasing products as well as sharing and following us on social media. And bonus, SOL gives birthday points too!

At this time you can only redeem points when purchasing from soldejaneiro.com.

Yes! If you have more than one SOL Passport account, please email your account credentials to ola@soldejaneiro.com and note which account you’d like to keep. We’ll take care of it from there! Please note that only points from purchases and referrals can be transferred. If you have any questions just include them in your request. 

Please note Sol de Janeiro reserves the right to cancel any accounts or orders that we feel may be fraudulent or if they indicate an abuse of the Sol Passport program through the creation of duplicate accounts by the same user.

To view your current points balance, simply select the “SOL Passport" hyperlink at the top of our homepage, scroll to “Login” and enter the email and password associated with your account. Your points balance will populate on this page after logging in and can also be viewed on the right-hand of the checkout page.

When a product is returned the points are not refunded or added back into your account.

Open your shopping cart via the shopping basket icon on the upper right-hand side of the page to view your points balance and all redemption options offered. Click the corresponding module to add that reward to your cart, then select "Checkout" when you're ready to complete your purchase. You can add as many rewards as your point balance permits.

Please reset your password by selecting the "Forgot Password" link on the SOL Passport sign in page. We'll send an email to the address on file that will prompt you to reset your password, then sign in as usual! If you're still having issues, please contact us at ola@soldejaneiro.com.

You must like / share / follow us via the modal on the Sol de Janeiro page for points to automatically register in your account. Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't look right after this time, please contact our Customer Service Team at ola@soldejaneiro.com and they can help! 

At this time SOL Points cannot be redeemed for subscriptions.

Currently, free shipping is not given on subscriptions for any tier of the Loyalty Program.

After you make a purchase from our website, you will be sent an email offering you the opportunity to write a review for one of the products you purchased. This will arrive roughly 10-12 days after your order has shipped. Submit your review through the email and 50 points will be added to your account.

Please note that while we appreciate your enthusiasm for our products, only one review per email will be rewarded points at this time. Additionally, we are unable to give SOL points for reviews not completed through review emails or for multiple reviews of the same product.

We are so excited to celebrate your birthday with you! After entering your birth date into our system you will receive your points on the morning of your birthday. The points usually show between 9 am and 12 pm on the date you entered - so please do not worry if there is a slight delay in receiving your points.