Return and Exchange Policy
We're sorry you didn't love our Brazilian beauty goodies! Sol de Janeiro will accept full and partial returns within 30 days of purchase for a refund if you are not completely satisfied with our products. We offer free returns through our Return portal. We will only accept returns that are unused and in their original product packaging only. We cannot accept partial returns for items that were purchased as part of a set or bundle.
Please note that we can only accept returns for products purchased through our website (https://soldejaneiro.com). Products purchased through an authorized retailer must be returned or exchanged to the original place of purchase, in accordance with the retailer’s return policy.
Once received and inspected, we will issue your refund to your original form of payment in up to 1-3 business days. You'll receive an automatic email confirmation and this should reflect on your bank statement within 7-10 business days, depending on your financial institution.
Please do not submit a return request for damaged items. If you receive a damaged item, please contact our team at email@example.com for assistance with a replacement or report the issue directly through our Help Center.
We are unable to process exchanges at this time. Please place a new order at your convenience. We sincerely apologize for any trouble this causes.
Unfortunately, we are unable to modify or cancel orders once they are placed. We apologize in advance for any inconvenience this causes. Please try reaching out to the carrier to request your package be returned to sender. Please note that this service is not always free and sometimes requires an additional cost that you would be responsible for.