Keep your faves stocked,

always

Signing up for a subscription is really easy! Shop as you normally would on our site, and when adding an item to your shopping cart, select "subscribe and save" right above "add to cart" and choose how frequently you'd like to receive a shipment.

Please note that not all products are eligible for subscriptions. Subscriptions are excluded from Afterpay, discounts, and promo codes including loyalty points. 

1. Log into your Sol account (If you're having trouble logging in, please reach out to us!) 
2. Once on your account page, click on 'Manage Subscriptions' on the left side of the page. 
3. From there you can click on the 'Change Frequency' option. 
4. An option will appear, and you will be able to change the frequency from 1-6 months. 
5. Click 'Update' to complete this. 

We are unable to cancel or modify orders once they are submitted, as orders begin processing immediately to ensure our clients receive their products as soon as possible. Please read the information about canceling orders here.

You can cancel your subscription at any time by logging into your  Sol account or by contacting our team at ola@soldejaneiro.com.

Each subscription order automatically receives 10% off year-round. Unfortunately, this promotion may not be combined with sitewide sales or other discounts or promotional offers, including our free gifts. If you want to take advantage of an additional promotional offer, you may skip scheduled orders by using the 'Skip Shipment' option in the subscription section of your account and place your order manually through standard checkout.

Every customer is eligible to receive one sample with their first subscription order. Subsequent orders within your subscription will not include a sample.

If you have a subscription and want to update your card information, follow these steps: 

1. Sign into your account by clicking on the Sign In icon at the top of the website.

2. Click on Manage Subscriptions on your account page.

3. Click on the Manage drop-down menu on the following page, and you can select to View/Update Card.

4. Enter your new card information.

Please note that changing the default shipping address saved in your account does not update the shipping address on your subscriptions, so please follow the above steps to ensure your subscription products reach you. 

Keep in mind we are unable to change the shipping address on subscription orders once they begin processing.

1. Sign into your account by clicking on the Sign In icon at the top of the website. 
2. Click on Manage Subscriptions on your account page. 
3. Click on the Manage drop-down menu on the following page, and you can select to View/Update subscription. 
4. Enter your new shipping information. 

Please note that changing the default shipping address saved in your account does not update the shipping address on your subscriptions, so please follow the above steps to ensure your subscription products reach you. Keep in mind we are unable to change the shipping address on subscription orders once they begin processing.

Subscription items that have the same order date and shipping address will automatically be sent in the same shipment. If you have more than one subscription and want the items to ship in the same order, simply change the next shipment dates to be the same and confirm the orders are being sent to the same address.