Sol de Janeiro ships within the United States and Canada for now. (International shipping will be coming soon!) Contact us at email@example.com to locate an international authorized retailer of Sol de Janeiro products so that you can get our Brazilian Beauty Secrets worldwide.
Orders are processed and shipped Monday-Friday, excluding federal holidays. Please allow at least 1-3 business days for order processing. This includes all expedited orders. Orders are typically delivered within 7-10 business days from when they are placed.
As of 1/14/2021 we have resumed offering expedited shipping. Please allow 1-3 business days for orders to process before shipping via FedEx 2-Day.
Once you've placed an order with us (thank you!), you will receive a confirmation email containing your order number and link to a personalized order status page so that you may view the items ordered, shipping/billing information, and tracking number once your order ships.
As of January 2021, free standard shipping (via FedEx SmartPost) will only available for orders of $35 or more shipped to valid US addresses, including: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, all other US territories, military APO/ FPO, and PO Boxes.
While we do not require a signature to receive the shipment, we strongly recommend you be present to accept delivery given the high value of your order. We realize this may be inconvenient at times, but we would like to ensure that your purchases arrive securely.
Once received, our products need to be stored in a cool dry place, and we don’t recommend leaving them outside on your doorstep.
Missing or stolen packages. If your tracking information shows that your order has been delivered but it's nowhere to be found: Don't panic! Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbors if they've received the package. In the event that your package is still not found:
Please then inform our team at firstname.lastname@example.org so that we may verify with FedEx or USPS the status of your package and assist however we can!
Damaged or missing/incorrect items. While we take great care to ensure that your Brazilian Beauty Secrets are packed safely and securely for their journey to you, if there are any issues regarding the products received in your order please contact us within 48 hours of receipt at email@example.com with the following information so that we may assist you quickly and efficiently!
We're sorry you didn't love our Brazilian beauty goodies! Just send us an email at firstname.lastname@example.org with your order number and we will happily come up with a solution for you.
Sol de Janeiro will accept full and partial returns within 60 days of purchase for a refund if you are not completely satisfied with our products. We will accept returns containing at least 50% of the product and in their original product packaging only. Please note that all customers are responsible for all shipping and handling fees incurred for products sent back to Sol de Janeiro. Once we have initiated your return process via email at email@example.com, we will provide you with our return address. (PRODUCT RETURNS SHOULD NOT BE SENT TO THE RETURN ADDRESS LISTED ON YOUR PACKAGE!)
Once the return is received and inspected, the refund is processed securely back to the original method of payment and may take up to 7-10 business days to complete, depend on your card's issuing bank.
Please note that we can only accept returns for products purchased through our website (https://soldejaneiro.com). Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy.
Please make sure your order is accurate before confirming checkout. Unfortunately, we are unable to cancel orders once they are placed. If you need to edit your order before it ships, please email our team at firstname.lastname@example.org. While we cannot guarantee we'll be able to catch your order before it ships, we will do our best. We apologize in advance for any inconvenience this causes.