Sol de Janeiro ships within the United States for now. (International shipping will be coming soon!) Contact us at email@example.com to locate an international authorized retailer of Sol de Janeiro products so that you can get our Brazilian Beauty Secrets worldwide.
Our orders are processed and shipped Monday-Friday, excluding federal holidays. Please allow 1-2 business days for order processing.
Once you've placed an order with us (thank you!), you will receive a confirmation email containing your order number. You will also receive a second email containing your tracking information once your order ships. All orders are shipped via FedEx or FedEx SmartPost services accordingly.
Free standard shipping is valid within the Continental United States only for orders of $50 USD or more, excluding Hawaii, Alaska, and Puerto Rico.
Please allow an extra 7-10 business days for orders shipped to Hawaii and Alaska.
For shipments to APO/FPO addresses, Puerto Rico, Guam, US Virgin Islands, and all other US Territories, please allow an additional 2-4 weeks for delivery.
Yes, we do ship to PO boxes within the United States! Please be sure to select "Standard (3-7 business days)" or "Free Shipping" during checkout.
Orders containing our Brazilian Crush Body Fragrance Mist may experience an additional shipping delay as per federal regulations regarding hazmat substances. If ever you are concerned about the status of your order, please email firstname.lastname@example.org for more information.
While we do not require a signature to receive the shipment, we highly recommend that you be present to accept delivery given the high value of your order. We realize this may be inconvenient but we would like to ensure that your purchases arrive securely. Our products need to be stored in a cool dry place, and we don’t recommend leaving them outside on your doorstep.
We're sorry you didn't love our Brazilian beauty goodies! Just send us an email at email@example.com with your order number and we will happily come up with a solution for you.
Sol de Janeiro will accept full and partial returns within 30 days of purchase for a refund if you are not completely satisfied with our products. We will accept returns containing at least 50% of the product and in their original product packaging only. Please note that all customers are responsible for all shipping and handling fees incurred for products sent back to Sol de Janeiro. Once we have initiated your return process via email at firstname.lastname@example.org, we will provide you with our return address.
Once the return is received and inspected, the refund is processed securely via PayPal back to the original method of payment and may take up to 7-10 business days to complete.
Please note that we can only accept returns for products purchased through our website (https://soldejaneiro.com). Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy.
In the event that you would like to cancel your order, please email us ASAP at email@example.com. (The sooner, the better!) We cannot guarantee that we will be able to cancel your order as it may have already shipped, in which case, we will work with you to submit your return once it arrives.